Terms & Conditions

Welcome to 999k, Bangladesh's trusted online gaming destination. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User") and 999k ("the Platform"). These Terms govern your access to and use of the 999k website, mobile applications, and all associated gaming services including slots, live casino, cricket betting, and other available products.

By registering an account, making a deposit, or using any feature of the 999k platform, you confirm that you have read, understood, and agree to comply with these Terms in their entirety. If you do not agree with any provision stated here, you must discontinue use of the platform immediately.

What These Terms Cover

01 Acceptance of Terms

These Terms apply to all users of the 999k platform, regardless of how they access it — whether through a mobile browser, an app, or a desktop computer. Your continued use of the platform constitutes ongoing acceptance of all current Terms, including any amendments that may be published from time to time.

999k reserves the right to modify, update, or replace these Terms at any time. In such cases, we will make reasonable efforts to notify registered users via email or on-platform notification. It is your responsibility to review the Terms periodically to stay informed of any changes.

02 Eligibility & Age Verification

To register and use the 999k platform, users must meet the following eligibility requirements at all times. We take age verification seriously and may request supporting documentation at any stage of your membership.

• You must be at least 21 years of age at the time of registration and throughout your use of the platform.
• You must be a natural person (not a corporation or other legal entity) with legal capacity to enter into binding agreements.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable laws.
• Each person is permitted to hold only one account on the 999k platform. Duplicate accounts are subject to suspension and forfeiture of funds.
• You must provide accurate, current, and complete registration information. False information may result in immediate account closure.

999k implements a strict KYC (Know Your Customer) process. Users may be required to submit valid identity documents — such as a National ID Card, passport, or driver's licence — before withdrawals are processed. This is to ensure account security and prevent fraud.

03 Account Registration & Responsibilities

When you create an account with 999k, you accept full responsibility for all activity conducted under your credentials. The following rules govern account use and management on the platform.

999k will never contact you asking for your full password. Any communication claiming to be from 999k that requests sensitive account information should be treated as suspicious and reported to our support team immediately.

04 Deposits & Withdrawals

999k supports a range of local and international payment methods to make transactions as convenient as possible for players in Dhaka, Chittagong, Sylhet, and across Bangladesh. All financial transactions on the platform are processed in Bangladeshi Taka (৳ BDT).

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, subject to availability.
• Minimum deposit amounts apply and vary by payment method. Please check the cashier section of your account for current minimums.
• Withdrawal requests are processed within 24–72 hours under normal operating conditions. Processing time may vary during peak periods, public holidays, or when additional verification is required.
• All deposits and withdrawals must use the same payment method to comply with anti-money laundering (AML) policies. Third-party payment sources are not accepted.
• 999k reserves the right to request proof of payment method ownership (e.g., screenshot of bKash account) as part of standard KYC procedures before approving withdrawals.

Any suspected fraudulent transactions, chargebacks, or attempts to manipulate the payment system will result in immediate account suspension. 999k cooperates fully with financial institutions to investigate and report suspicious activity.

05 Bonuses & Promotional Offers

999k periodically offers bonuses, free spins, reload promotions, and other rewards to both new and existing players. All promotional offers are subject to specific terms attached to each campaign, in addition to the general rules outlined here.

• Bonuses are intended for personal recreational use only and may not be transferred, sold, or exchanged with other users.
• 999k reserves the right to withdraw, amend, or cancel any promotional offer at any time, particularly in cases of suspected abuse or a technical error in the promotion setup.
• Players may only claim a welcome bonus once per household, IP address, and payment method. Multiple accounts created solely to claim bonuses will be closed and funds forfeited.
• Free spins winnings are credited as bonus funds and subject to the stated wagering requirement before withdrawal is permitted.

06 Responsible Gaming

999k is committed to providing a safe and responsible gaming environment for all players in Bangladesh. We believe that gambling should remain an enjoyable form of entertainment — never a source of financial hardship or personal distress. We offer the following player-protection tools.

• Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control spending. Contact support to activate or adjust your limits at any time.
• Self-Exclusion: Players who feel they need a break may request a temporary time-out (24 hours to 6 weeks) or a permanent self-exclusion via our customer support team.
• Reality Checks: The platform may display session time notifications to help players stay aware of how long they have been playing.

If you believe your gambling habits are becoming a problem, we encourage you to seek help. Please visit our Responsible Gaming page for more information and resources. Our support team is available to assist you at any time. 999k will never use aggressive marketing tactics toward players who have opted into responsible gaming tools.

07 Prohibited Activities

The following actions are strictly prohibited on the 999k platform. Engaging in any prohibited activity may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant authorities where applicable.

• Using automated bots, scripts, or software to place bets, exploit game logic, or manipulate outcomes.
• Colluding with other players to gain an unfair advantage, particularly in live casino table games.
• Engaging in money laundering, fraudulent chargebacks, or using stolen payment methods on the platform.
• Exploiting software bugs, errors, or technical glitches to gain credits or advantages not legitimately earned.
• Creating multiple accounts for any reason, including to claim duplicate bonuses or circumvent account restrictions.

999k employs advanced fraud detection systems and regularly monitors account activity. Any account found to be in violation of these prohibitions will be actioned swiftly and without prior notice.

08 Intellectual Property

All content on the 999k platform — including but not limited to software, game interfaces, graphics, logos, text, audio, and video content — is the exclusive property of 999k or its licensed content providers and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. Any reproduction, distribution, modification, or commercial exploitation of platform content without express written consent from 999k is strictly forbidden.

09 Limitation of Liability

To the fullest extent permitted by applicable law, 999k shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the platform, including but not limited to the following circumstances.

• Losses arising from technical failures, server downtime, internet connectivity issues, or force majeure events beyond our reasonable control.
• Any loss of data or account information resulting from a user's failure to maintain adequate password security or from unauthorised access caused by user negligence.
• Financial losses resulting from a player's own betting decisions, including losses sustained during bonus wagering periods.

10 Privacy & Data Collection

999k takes your privacy seriously. We collect only the data necessary to operate your account, process transactions, comply with legal requirements, and improve our services. All personal data is stored securely using industry-standard SSL encryption and is never sold to third parties.

By using the 999k platform, you consent to the collection and use of your data as described in our Privacy Policy. We strongly encourage all users to read the Privacy Policy in full to understand how their information is handled, stored, and protected.

11 Amendments to These Terms

999k reserves the right to amend these Terms & Conditions at any time. Amendments take effect immediately upon publication on the platform unless a specific effective date is stated. Where material changes are made, we will endeavour to provide advance notice via registered email or an on-site notification banner.

Your continued use of the 999k platform after any amendment constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must close your account and cease using the platform.

12 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. In the event of any dispute arising out of or in connection with these Terms, or your use of the 999k platform, both parties agree to first attempt resolution through good-faith negotiation via our customer support channel.